Update: Return Policy/COVID-19
In order to protect our employees and our customers from any additional risk,
we have made the decision to change our merchandise return policy.
We will not be accepting returns of any merchandise until further notice.
This policy is consistent at all our stores, as well as with all of our competitors.
Once a product has left the store, we cannot accept it back and give a refund.
**Any Free Plus Shipping Items on our site do not qualify for refunds, unless received damaged, or broken, and proof with an image is sent to our customer support staff and verified.**
**Any Custom Printed Items on our site do not qualify for a refund. However, you are welcome to cancel the order within 24 hours of placing the order by contacting our customer support.**
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, and in the same condition that you received it. Product must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate, or sanitary goods, hazardous materials, or flammable liquids, or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a sales receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use, and CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged, or missing parts, for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval, or rejection, of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted to your account.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: superGrabsDotCom@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send our customer support staff an email at: superGrabsDotCom@gmail.com to receive detailed return shipping instructions for your product.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Note: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, to give to you later, we will send a refund to the gift giver, and they will find out about your return.
To return your product with an ARA# (Approved Return Authorization number), you should mail your insured product with ARA# to the superGrabs business address you received from our customer support staff with the detailed shipping instructions for your product.
You will be responsible for paying for your own shipping & insurance costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50 value, you should consider using a trackable shipping service, and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
** contact our customer support: superGrabsDotCom@gmail.com